Pharma's Clinical Ops Digital Maturity: Patient Experience Tools Lag

Digital maturity of clinical operations at several big pharma firms varies significantly with the gap between best-in-class and the industry average narrowest for site selection tools, recruitment capabilities, and automation, a study has indicated. Digital patient experience tools figure among the least mature capabilities.

Pharma's digital excellence in clinical ops is a mixed bag • Source: Shutterstock

Digital patient experience tools and automation platforms are the least mature capabilities in clinical operations across a set of global pharma firms, though industry’s overall digital excellence maturity score rates as 'fair', a recent report by DT Consulting has indicated.

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