Frequently Asked Questions

Your username typically is your work email address. Click on "Forgot your password?" and you will receive an email message enabling you to reset your password. If this doesn't work, or you don't remember your username, contact Client Services.

If your company has access through Single Sign-On, when you enter your work email address, you will be logged in automatically.

If your company has an open license, but you do not currently have a log-in, you can click on “Sign up here” on our website, located on the Sign In screen. Enter your email address and fill in all required fields. You will be recognized by your work email address and associated with your company’s license. If you register, but still cannot access articles associated with your company’s subscription, please contact Client Services.

If your company does not have an open license, please contact your account administrator about being added to your company’s subscription.

To ensure that you receive the latest insights pertaining to the topics that matter to you most, you can set yourself up to receive Email Alerts or create Custom Alerts from your Saved Searches.

You can also set up your own customizable “My View” page to curate the content relevant to your business needs and view them all in one place, as well as receive an email alert when new articles are published covering the topics you follow.

To make the most of your digital-only content, follow these simple steps:

• Sign In to your online account
• Sign Up to receive daily and/or weekly email alerts
• Set Up your My View customized homepage and turn on My View alerts

See our help page for information about accessing self-guided learning and registering for training.

Go to My Account / Email Preferences and select the email alerts for the desired product, or contact customer support.

You can change your email preferences through the “My Account” link once logged in. Click on the “Email Preferences” tab and you can uncheck the alerts you no longer wish to receive. Please contact Client Services for any additional assistance.

To subscribe to an RSS feed for an entire product, follow the instructions at the RSS Feeds page.

To create a saved search, you can enter a keyword (or words) into the Search tool and click on the search filters on the left-hand panel, you can set yourself to receive alerts by clicking on “Save Search/Set Alert”. You can access your saved searches by navigating to “My Account” and clicking on the “Saved Searches & Alerts” tab.

Yes. Find more information and links to the Apple and Android stores here.

Also, the product site is completely responsive and will provide full functionality on a smartphone and tablet when accessed through a mobile browser.

You can download and print a PDF of individual articles on each article page, you can also bookmark articles to view them online at any time.

You may also access a pdf version of the articles included in each publication’s weekly email in the pdf library.

Within each article is a link to the email address of the writer. You can contact them directly via email through this link. You can also contact our Editorial team by clicking on “Meet the Team” in the footer.

With your subscription, you also have access to our Ask the Analyst service. This puts you in direct contact with the individuals that put together our content. If you have a question about any of our news stories, analysis or data, or indeed about any market or business issues that you face, ask us. Our expert journalists and analysts will conduct research and reply to your question. We will respond within two working days, but often quicker. See Ask the Analyst for more information.

Yes. Live online training sessions are available. Please register here.

Please contact Client Services.

email: clientservices@citeline.com
phone: 
UK & Europe: +44 203 480 7600
US Toll-Free: +1 888-670-8900; US Toll: +1 332-266-9501; 

Please contact our Marketing Services team.