Making The Most Of ACOs: How Biopharma Is Adapting To New Customer Segment

ACOs have been one of the most hyped innovations in the US health care sector this decade. The buzz may be overdone, but ACOs are now established as a different—and confusing—new customer segment for pharma. How is industry adjusting?

A short YouTube video making the round of healthcare reform meetings these days depicts a male robot, obviously a healthcare executive, asking questions of a female robot, a consultant. The executive says he wants to set up an Accountable Care Organization “because Modern Healthcare says it is a good idea.”

She calls him “clueless.” After some banter, he states with determination, “Can I just form an ACO, appoint a board of trustees and have monthly meetings? Health management seems really,...

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