1. In Vivo

Big Pharma GCCs In India: From Back-Office Ops To Innovation Catalysts

 
• By Anju Ghangurde

India is seeing a flurry of activity with big pharma either establishing or expanding their global capability centers in the country. Can these hubs reshape the contours of industry’s operating model across a range of functions and perhaps spawn a pipeline of new leaders along the way?

Pharma bets big on GCCs in India

“The things I hear about when I walk around the floors in Hyderabad are the things that are on my desk as CEO of Novartis,” said Vas Narasimhan at a press meet last year, referring to the increasingly pivotal contribution of the company’s Global Capability Center (GCC) in India to the Swiss group’s global operations.

Novartis’ Hyderabad operations have gone from doing “back-office processing work” to providing high-quality support services across a diverse range of...

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